Returns Policy

We want you to be completely satisfied with your purchase. If you are unhappy for any reason, we will gladly accept exchange or return of any items within 21 days of the order date. Please note that any returned merchandise should be unworn and in the original packaging, and that customers are responsible for any shipping and handling charges for any returns/exchanges. Worn merchandise cannot be returned unless there is a manufacturing fault.

For exchange of size, colour or style, please note your request on the invoice, (enclosed with your purchase), and send to 45 Cubitt St, Richmond, Victoria, 3121. To return merchandise for a refund, please follow the same instructions as above, indicating your requirements. In the event that the return meets the above requirements, we will credit your original method of payment.

For any questions not answered here, please email us at info@nellieandme.com.au or call us on 1300 NELLIE (1300 635543).